Trắc nghiệm Marketing B2B Tiếng Anh có đáp án - Chương 5
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Câu 1:
What is the primary focus of Relationship Marketing in a B2B context?
💡 Lời giải chi tiết:
According to established B2B marketing principles, relationship marketing shifts the focus from individual transactions to developing and maintaining long-term value-creating exchanges. Kết luận Lý giải Developing and maintaining long-term value-creating exchanges
Câu 2:
Which type of exchange is characterized by low levels of information exchange and few relationship-specific investments?
💡 Lời giải chi tiết:
Transactional exchanges are identified by their focus on short-term efficiency with low levels of information exchange and few relationship-specific investments. Kết luận Lý giải Transactional exchange
Câu 3:
What term refers to the negative costs or barriers a customer faces when moving from one supplier to another?
💡 Lời giải chi tiết:
In B2B relationships, costs such as retraining or system changes that occur when changing suppliers are known as switching costs. Kết luận Lý giải Switching costs
Câu 4:
According to the Relationship Spectrum, when are collaborative relationships most appropriate?
💡 Lời giải chi tiết:
Collaborative relationships are preferred when the purchase is of high strategic importance to the buyer or involves complex technical requirements. Kết luận Lý giải When the purchase is of high strategic importance to the buyer
Câu 5:
What does Customer Lifetime Value (CLV) measure in B2B marketing?
💡 Lời giải chi tiết:
CLV is a critical metric that calculates the net present value of the future profit flow from a customer relationship over its entire duration. Kết luận Lý giải The net present value of the future profit flow from a customer
Câu 6:
In the customer profitability tiers, which segment includes customers who cost the company money because they demand more service than they pay for?
💡 Lời giải chi tiết:
The 'Lead tier' consists of customers who are often unprofitable because they require significant resources while providing low returns. Kết luận Lý giải Lead tier
Câu 7:
According to Morgan and Hunt's Commitment-Trust Theory, what are the two key mediating variables in relationship marketing?
💡 Lời giải chi tiết:
The Commitment-Trust Theory posits that trust and commitment are the essential foundations for successful long-term B2B relationships. Kết luận Lý giải Trust and Commitment
Câu 8:
In the ARA model of business relationships, what do 'Activity Links' refer to?
💡 Lời giải chi tiết:
The ARA model defines activity links as the technical, administrative, and commercial tasks that are coordinated between two firms. Kết luận Lý giải The technical and commercial tasks that connect two firms
Câu 9:
Which component of the ARA model involves the interpersonal ties that develop between individuals in two partnering organizations?
💡 Lời giải chi tiết:
Actor bonds refer to the social and interpersonal relationships that influence how individuals in different firms perceive and trust each other. Kết luận Lý giải Actor Bonds
Câu 10:
What is the primary purpose of the 'Whale Curve' in customer profitability analysis?
💡 Lời giải chi tiết:
The Whale Curve is used to illustrate cumulative customer profitability, highlighting that often a small group of customers accounts for the bulk of a company's profit. Kết luận Lý giải To visualize how a small percentage of customers generate the majority of profits
Câu 11:
What is the main goal of Key Account Management (KAM)?
💡 Lời giải chi tiết:
KAM focuses on building deep, integrated relationships with customers who are vital to the firm's long-term success. Kết luận Lý giải To provide specialized service to the most strategically important customers
Câu 12:
During which stage of the relationship lifecycle do partners increase their investment and interdependence after initial success?
💡 Lời giải chi tiết:
In the expansion stage, both parties begin to see the value in the relationship and increase their level of commitment and resource sharing. Kết luận Lý giải Expansion
Câu 13:
What are 'Structural Bonds' in a B2B relationship?
💡 Lời giải chi tiết:
Structural bonds are formed through investments in specialized assets, shared technology, or processes that link two organizations together. Kết luận Lý giải Joint investments in shared technology or systems
Câu 14:
In B2B, what does the 'Total Cost of Ownership' (TCO) include beyond the initial purchase price?
💡 Lời giải chi tiết:
TCO provides a comprehensive view of all costs incurred throughout the product life cycle, including acquisition, operations, and maintenance. Kết luận Lý giải Costs associated with acquisition, usage, and maintenance over time
Câu 15:
Which of the following is an example of a 'Social Bond' in business relationships?
💡 Lời giải chi tiết:
Social bonds are based on personal interactions, trust, and the rapport developed between individuals representing the two firms. Kết luận Lý giải Personal trust and rapport between boundary-spanning employees
Câu 16:
What is the 'Churn Rate' in a B2B CRM context?
💡 Lời giải chi tiết:
Churn rate measures customer attrition, indicating the percentage of customers a company loses over a specific period. Kết luận Lý giải The percentage of customers who stop doing business with a firm
Câu 17:
Which relational norm involves the expectation that partners will be willing to adapt their behavior to accommodate changing circumstances?
💡 Lời giải chi tiết:
Flexibility as a relational norm allows partners to adjust terms or processes as the business environment evolves without needing constant renegotiation. Kết luận Lý giải Flexibility
Câu 18:
What is 'Social Capital' in the context of B2B relationships?
💡 Lời giải chi tiết:
Social capital represents the value and resources derived from the network of relationships and the trust embedded within those links. Kết luận Lý giải The resources and advantages available through a firm's network of relationships
Câu 19:
In B2B CRM, what is 'Cross-selling'?
💡 Lời giải chi tiết:
Cross-selling is a CRM strategy aimed at increasing the 'share of wallet' by offering complementary products to current clients. Kết luận Lý giải Selling additional, related products or services to an existing customer
Câu 20:
Which type of B2B relationship involves two firms sharing resources to pursue a common goal while remaining independent?
💡 Lời giải chi tiết:
A strategic alliance is a formal relationship where two or more firms cooperate to achieve shared objectives while maintaining their separate identities. Kết luận Lý giải Strategic Alliance
Câu 21:
What is a 'Value-Added' service in B2B marketing?
💡 Lời giải chi tiết:
Value-added services go beyond the core product to provide additional benefits that help differentiate the supplier and strengthen the relationship. Kết luận Lý giải An extra feature or service that increases the worth of a core offering
Câu 22:
In relationship marketing, what does 'Commitment' signify?
💡 Lời giải chi tiết:
Commitment is the belief that an ongoing relationship with another is so important as to warrant maximum efforts at maintaining it. Kết luận Lý giải The desire to maintain a valued relationship and exert effort to sustain it
Câu 23:
Why might a firm choose a transactional strategy for a specific customer segment?
💡 Lời giải chi tiết:
Firms use transactional strategies for segments where the cost of high-touch relationship management is not justified by the expected returns. Kết luận Lý giải Because the cost of serving those customers exceeds the potential profit
Câu 24:
What is the 'Exploration' stage of the relationship lifecycle focused on?
💡 Lời giải chi tiết:
The exploration stage involves trial transactions and evaluations to determine if a long-term partnership is viable. Kết luận Lý giải Testing the capabilities and compatibility of a potential partner
Câu 25:
Which element is crucial for 'Resource Ties' in the ARA model?
💡 Lời giải chi tiết:
Resource ties involve the mutual adaptation of resources, such as specialized equipment or proprietary knowledge, to improve partnership efficiency. Kết luận Lý giải Adapting physical or intangible assets to fit a specific partner
