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Câu 1:According to the Public Relations Society of America (PRSA) 2012 definition, what is the primary purpose of public relations?
💡 Lời giải chi tiết:
The PRSA defines public relations as a strategic communication process that builds mutually beneficial relationships between organizations and their publics. Kết luận Lý giải To build mutually beneficial relationships between organizations and their publics.
Câu 2:In the RACE model of public relations, what does the 'R' represent?
💡 Lời giải chi tiết:
In John Marston's RACE model, the first step is Research, which involves identifying the problem or opportunity facing the organization. Kết luận Lý giải Research
Câu 3:Which of Grunig and Hunt's four models of public relations is considered the most ethical and effective for long-term relationship building?
💡 Lời giải chi tiết:
The two-way symmetric model relies on open communication and mutual understanding to balance the interests of both the organization and its publics. Kết luận Lý giải Two-way symmetric model
Câu 4:What is a major difference between public relations and advertising?
💡 Lời giải chi tiết:
A fundamental distinction is that PR focuses on earning media coverage through credibility, whereas advertising involves paying for specific space or time to control the message. Kết luận Lý giải Public relations depends on earned media, while advertising relies on paid media.
Câu 5:During a crisis, what is often referred to as the 'Golden Hour' in PR?
💡 Lời giải chi tiết:
In crisis communication, the 'Golden Hour' is the critical initial period where an organization must respond quickly to control the narrative before rumors spread. Kết luận Lý giải The 60-minute window for a company to respond before information goes viral.
Câu 6:Under the PRSA Code of Ethics, which principle is violated if a PR professional offers an expensive gift to a journalist to secure a favorable story?
💡 Lời giải chi tiết:
The 'Free Flow of Information' principle prohibits practices that compromise the integrity of communication, such as bribing journalists with gifts. Kết luận Lý giải Free Flow of Information
Câu 7:According to the Barcelona Principles 3.0, what should PR professionals avoid using as a measure of communication value?
💡 Lời giải chi tiết:
The Barcelona Principles 3.0 explicitly state that Advertising Value Equivalents (AVEs) are not the value of communication and should not be used in measurement. Kết luận Lý giải Advertising Value Equivalents (AVEs)
Câu 8:In the PESO model, what does the 'S' stand for?
💡 Lời giải chi tiết:
The PESO model, created by Gini Dietrich, categorizes media into Paid, Earned, Shared (social media/user-generated content), and Owned. Kết luận Lý giải Shared
Câu 9:What is the primary reason for using the 'Inverted Pyramid' style in writing a press release?
💡 Lời giải chi tiết:
The Inverted Pyramid places the most crucial information at the beginning, allowing busy editors to grasp the story quickly and trim from the bottom if necessary. Kết luận Lý giải To ensure the most important information is read first and can be easily edited.
Câu 10:According to J. Grunig's Situational Theory of Publics, which group is aware of a problem but has not yet acted on it?
💡 Lời giải chi tiết:
Aware publics recognize that a problem exists and that it affects them, but they have not yet organized or taken action. Kết luận Lý giải Aware publics
Câu 11:What is the core objective of Integrated Marketing Communications (IMC)?
💡 Lời giải chi tiết:
IMC aims to unify all aspects of marketing communication, such as PR, advertising, and direct marketing, to provide a clear and consistent brand message. Kết luận Lý giải To ensure all promotional tools work together to deliver a consistent message.
Câu 12:Which historical figure is most associated with the 'Press Agentry' model of PR, known for the phrase 'There is no such thing as bad publicity'?
💡 Lời giải chi tiết:
P.T. Barnum was a master of the Press Agentry model, often using exaggeration and stunts to gain media attention regardless of accuracy. Kết luận Lý giải P.T. Barnum
Câu 13:In PR, how does a 'public' differ from a 'stakeholder'?
💡 Lời giải chi tiết:
Stakeholders are groups with a vested interest in the organization's success, whereas publics are groups that form and react to specific organizational consequences or issues. Kết luận Lý giải Publics arise in response to specific issues, while stakeholders have a permanent interest in the organization.
Câu 14:Which process involves scanning the environment to identify and manage potential problems before they become crises?
💡 Lời giải chi tiết:
Issues management is a proactive PR function that identifies emerging trends or concerns to minimize threats and maximize opportunities. Kết luận Lý giải Issues Management
Câu 15:What is 'lobbying' specifically designed to do within the field of public affairs?
💡 Lời giải chi tiết:
Lobbying is a specialized PR effort focused on building relationships with government representatives to influence the passage or defeat of legislation. Kết luận Lý giải To influence legislative or regulatory decisions by government officials.
Câu 16:What is the primary goal of Corporate Social Responsibility (CSR) programs from a PR perspective?
💡 Lời giải chi tiết:
CSR allows companies to align their operations with social values, which helps build trust and a sustainable long-term reputation with stakeholders. Kết luận Lý giải To build social capital and a positive reputation by contributing to the public good.
Câu 17:Why is 'Internal Communication' considered a vital part of public relations?
💡 Lời giải chi tiết:
Effective internal communication fosters employee engagement, ensuring that staff members understand and support the organization's goals and values. Kết luận Lý giải Engaged employees act as brand ambassadors and improve organizational culture.
Câu 18:When 'pitching' a story to a journalist, what is the most important factor for success?
💡 Lời giải chi tiết:
Journalists are more likely to cover a story if it is newsworthy and specifically tailored to their area of coverage (beat) and their readers' interests. Kết luận Lý giải The relevance of the story to the journalist's beat and audience.
Câu 19:Which type of research uses open-ended questions and focus groups to explore the 'why' behind public attitudes?
💡 Lời giải chi tiết:
Qualitative research focuses on understanding motivations and attitudes through non-numerical data like interviews and focus groups. Kết luận Lý giải Qualitative Research
Câu 20:In stakeholder theory, which group would typically be considered 'primary stakeholders'?
💡 Lời giải chi tiết:
Primary stakeholders are those without whose continuing participation the corporation cannot survive as a going concern, such as employees and customers. Kết luận Lý giải Employees, customers, and investors.
Câu 21:In PR measurement, what is the difference between an 'output' and an 'outcome'?
💡 Lời giải chi tiết:
Outputs represent the tactics produced (like press releases), whereas outcomes measure the actual impact, such as changes in awareness or behavior. Kết luận Lý giải Outputs are what you sent out, while outcomes are the change in audience behavior.
Câu 22:What does the term 'spin' usually imply in the context of public relations?
💡 Lời giải chi tiết:
Spin is a derogatory term for PR that involves selective presentation of facts or distorting information to favor a specific perspective. Kết luận Lý giải A biased or manipulative interpretation of an event to protect a reputation.
Câu 23:What is the main purpose of 'Media Monitoring' in a PR campaign?
💡 Lời giải chi tiết:
Media monitoring helps PR professionals understand how the organization is being perceived and identify emerging trends or issues. Kết luận Lý giải To track brand mentions and analyze the sentiment of media coverage.
Câu 24:When an organization only responds to the media after a problem occurs, which PR strategy are they using?
💡 Lời giải chi tiết:
Reactive PR is a strategy where an organization responds to events or outside pressure rather than initiating communication on its own terms. Kết luận Lý giải Reactive PR
Câu 25:How is 'Reputation' defined in a PR context?
💡 Lời giải chi tiết:
Reputation is the overall assessment of an organization based on its history and stakeholder perceptions over time. Kết luận Lý giải The collective representation of past actions and future expectations of an organization.