Trắc nghiệm Marketing du lịch Tiếng Anh có đáp án - Phần 3
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Câu 1:What is the primary goal of yield management in the airline and hotel industries?
💡 Lời giải chi tiết:
According to revenue management principles, yield management focuses on maximizing total revenue through the strategic and dynamic allocation of inventory based on demand fluctuations. Kết luận Lý giải: To maximize revenue by price-adjusting based on demand
Câu 2:Which term describes the deceptive practice of making a tourism product appear more environmentally friendly than it actually is?
💡 Lời giải chi tiết:
In environmental marketing, greenwashing refers to the spread of misleading information to create an unsubstantiated image of ecological responsibility. Kết luận Lý giải: Greenwashing
Câu 3:In the extended 7Ps marketing mix for tourism, which element includes the hotel lobby design and staff uniforms?
💡 Lời giải chi tiết:
Physical evidence encompasses the tangible cues and environment that customers use to evaluate the quality of an intangible service. Kết luận Lý giải: Physical evidence
Câu 4:Which segmentation base focuses on travelers' lifestyles, values, interests, and personality traits?
💡 Lời giải chi tiết:
Psychographic segmentation divides the market based on internal psychological attributes rather than just external factors like age or location. Kết luận Lý giải: Psychographic segmentation
Câu 5:According to Crompton's theory of travel motivation, which of the following is considered a 'pull factor' for a destination?
💡 Lời giải chi tiết:
Pull factors are external attributes of a destination that attract visitors, such as scenery or heritage, while push factors are internal psychological drives. Kết luận Lý giải: Cultural and historical attractions
Câu 6:Why is 'tangibilizing the intangible' a crucial strategy in tourism marketing?
💡 Lời giải chi tiết:
Because tourism services cannot be tested before use, marketers use physical evidence to provide concrete cues that lower the consumer's uncertainty. Kết luận Lý giải: To reduce perceived risk for consumers before purchase
Câu 7:What is a significant disadvantage for hotels that rely too heavily on Online Travel Agencies (OTAs) for bookings?
💡 Lời giải chi tiết:
While OTAs provide reach, they typically charge significant commissions per booking, which can erode the net profit for independent hotels. Kết luận Lý giải: High commission fees that reduce profit margins
Câu 8:In Butler's Tourism Area Life Cycle (TALC) model, what typically characterizes the 'Stagnation' stage?
💡 Lời giải chi tiết:
According to Butler, the stagnation stage occurs when the destination has reached its social and environmental carrying capacity and growth levels off. Kết luận Lý giải: Peak visitor levels are reached and capacity is strained
Câu 9:Why is User-Generated Content (UGC) currently considered more influential than traditional advertising in the travel industry?
💡 Lời giải chi tiết:
Modern travelers place higher trust in the unfiltered reviews and photos of fellow travelers compared to polished corporate promotions. Kết luận Lý giải: UGC is perceived as more authentic and trustworthy by peers
Câu 10:What does the acronym GDS stand for in the context of international travel distribution?
💡 Lời giải chi tiết:
A Global Distribution System is a massive computer network that allows travel agents to access real-time inventory for airlines, hotels, and car rentals. Kết luận Lý giải: Global Distribution System
Câu 11:Which service characteristic is demonstrated when a hotel room remains unsold for a night and the potential revenue is lost forever?
💡 Lời giải chi tiết:
Perishability refers to the fact that service capacity cannot be stored for future sale; if it is not used when available, it is lost. Kết luận Lý giải: Perishability
Câu 12:Which type of tourism specifically targets travelers seeking medical treatment combined with leisure and recuperation activities?
💡 Lời giải chi tiết:
Medical tourism involves traveling across borders to receive clinical care while often taking advantage of local tourism opportunities. Kết luận Lý giải: Medical tourism
Câu 13:What is the primary objective of implementing a Customer Relationship Management (CRM) system in a luxury resort?
💡 Lời giải chi tiết:
CRM systems help organizations collect data on guest preferences to tailor experiences and build enduring, profitable relationships. Kết luận Lý giải: To foster long-term customer loyalty through personalization
Câu 14:In tourism digital marketing, what is the strategic benefit of focusing on 'long-tail keywords' for SEO?
💡 Lời giải chi tiết:
Long-tail keywords are specific phrases that may have lower search volume but often attract more qualified leads ready to book. Kết luận Lý giải: They attract niche audiences with higher conversion rates
Câu 15:What does 'co-creation' in tourism experiences refer to?
💡 Lời giải chi tiết:
Co-creation is the interactive process where the tourist and the service provider jointly create value during the service encounter. Kết luận Lý giải: When travelers actively collaborate with providers to shape their stay
Câu 16:Why is internal marketing considered vital for the success of a service-oriented tourism business?
💡 Lời giải chi tiết:
According to service marketing theory, satisfied and well-informed employees are essential for delivering the high-quality service promised to guests. Kết luận Lý giải: It ensures employees are motivated to deliver brand promises
Câu 17:When a new luxury hotel sets an exceptionally high initial price to attract high-income early adopters, which strategy is it using?
💡 Lời giải chi tiết:
Price skimming involves setting a high price at the launch of a new or unique product to maximize revenue from the most affluent segments. Kết luận Lý giải: Price skimming
Câu 18:How can Augmented Reality (AR) best enhance the 'pre-trip' phase of the customer journey in tourism?
💡 Lời giải chi tiết:
AR technology allows potential tourists to visualize and interact with digital representations of locations, helping them make more informed booking decisions. Kết luận Lý giải: By providing an immersive digital preview of the destination
Câu 19:What is the most critical communication step for a tourism brand during the immediate aftermath of a safety crisis?
💡 Lời giải chi tiết:
Transparency and speed in communication are essential for maintaining trust and mitigating long-term damage to a tourism brand's reputation. Kết luận Lý giải: Providing transparent and timely information to the public
Câu 20:What is a primary ethical concern when marketing 'Dark Tourism' sites like concentration camps or war memorials?
💡 Lời giải chi tiết:
Marketing dark tourism requires a delicate balance between educational/memorial purposes and the commercial requirements of the site. Kết luận Lý giải: Balancing commercial promotion with sensitivity and respect
Câu 21:What is the central goal of Integrated Marketing Communications (IMC) in a destination marketing campaign?
💡 Lời giải chi tiết:
IMC ensures that all forms of communication and messages are carefully linked together to provide a coherent brand image to the consumer. Kết luận Lý giải: To deliver a consistent and unified brand message everywhere
Câu 22:The growing trend of 'bleisure' travel represents a combination of which two traveler segments?
💡 Lời giải chi tiết:
Bleisure refers to the practice of travelers extending their professional business trips for personal leisure and sightseeing activities. Kết luận Lý giải: Business and leisure travel
Câu 23:What is the main purpose of obtaining a 'Global Sustainable Tourism Council' (GSTC) certification for a travel business?
💡 Lời giải chi tiết:
GSTC certification provides an objective, third-party verification that a tourism operator meets global criteria for sustainable management. Kết luận Lý giải: To verify adherence to international sustainability standards
Câu 24:In a SWOT analysis for a coastal destination, an increase in global sea levels would be classified as a:
💡 Lời giải chi tiết:
Environmental factors that are external and potentially harmful to the destination's future are classified as threats in the SWOT framework. Kết luận Lý giải: Threat
Câu 25:Which of the following serves as a 'direct distribution channel' for a commercial airline?
💡 Lời giải chi tiết:
Direct distribution occurs when the service provider sells directly to the end customer without the use of intermediaries. Kết luận Lý giải: The airline's official booking website