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Trắc nghiệm Marketing du lịch Tiếng Anh có đáp án - Phần 4

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Câu 1: In tourism marketing, what does the 'Inseparability' characteristic of a service imply?

A. The service cannot be stored for future sale or use.
B. The service production and consumption occur at the same time.
C. The quality of the service depends on who provides it and when.
D. The service cannot be seen, tasted, or felt before purchase.

💡 Lời giải chi tiết:

According to the fundamental principles of service marketing, inseparability refers to the fact that tourism services are typically produced and consumed simultaneously in the presence of the consumer. Kết luận Lý giải the service production and consumption occur at the same time.

Câu 2: Which marketing strategy involves a destination reducing its promotional efforts to decrease the number of visitors during peak periods?

A. Niche marketing
B. Mass marketing
C. De-marketing
D. Relationship marketing

💡 Lời giải chi tiết:

In the context of sustainable tourism management, de-marketing is the strategy used to discourage demand temporarily or permanently to protect resources from overtourism. Kết luận Lý giải De-marketing.

Câu 3: The 'Butler Destination Life Cycle' model suggests that a destination enters the 'Stagnation' stage when:

A. Visitor numbers continue to grow exponentially.
B. Peak visitor levels are reached and the destination is no longer fashionable.
C. New man-made attractions are built to revitalize the area.
D. Local residents begin to welcome tourists for the first time.

💡 Lời giải chi tiết:

Based on Butler's model, stagnation occurs when carrying capacity is reached and the destination faces social, environmental, or economic problems, leading to a loss of appeal. Kết luận Lý giải Peak visitor levels are reached and the destination is no longer fashionable.

Câu 4: What is the primary purpose of a 'Familiarization (FAM) Trip' in tourism distribution?

A. To provide a free holiday for loyal customers.
B. To allow travel agents to experience a product firsthand so they can sell it better.
C. To conduct market research on local residents' attitudes.
D. To reduce the tax burden on luxury resort properties.

💡 Lời giải chi tiết:

Familiarization trips are a key B2B marketing tool designed to educate travel intermediaries about a destination or service to improve their sales effectiveness. Kết luận Lý giải To allow travel agents to experience a product firsthand so they can sell it better.

Câu 5: In psychographic segmentation, what does the acronym 'AIO' stand for?

A. Age, Income, Occupation
B. Activities, Interests, Opinions
C. Attractions, Infrastructure, Operations
D. Awareness, Intention, Orientation

💡 Lời giải chi tiết:

According to marketing theory, AIO variables are used to define a consumer's lifestyle profile by measuring their activities, interests, and opinions. Kết luận Lý giải Activities, Interests, Opinions.

Câu 6: Which type of tourism market is defined by individuals traveling specifically to visit friends or relatives?

A. MICE tourism
B. Incentive travel
C. VFR tourism
D. Dark tourism

💡 Lời giải chi tiết:

The VFR (Visiting Friends and Relatives) segment is a significant part of the travel industry, characterized by travelers who stay in private homes rather than commercial accommodations. Kết luận Lý giải VFR tourism.

Câu 7: What is 'Bleisure' travel in the modern tourism industry?

A. combination of budget travel and luxury dining.
B. trend where business travelers extend their stay for leisure purposes.
C. form of sustainable travel focusing on blue oceans.
D. Travel specifically for medical or health treatments.

💡 Lời giải chi tiết:

According to current industry trends, bleisure travel refers to the practice of combining a business trip with additional days for personal leisure activities. Kết luận Lý giải A trend where business travelers extend their stay for leisure purposes.

Câu 8: When a hotel sets a very high initial price for a new unique luxury suite to target top-tier customers, it is using:

A. Penetration pricing
B. Price skimming
C. Cost-plus pricing
D. Dynamic pricing

💡 Lời giải chi tiết:

Price skimming is a strategy where a high price is set at the launch of a premium or unique product to capture the maximum revenue from the least price-sensitive segments. Kết luận Lý giải Price skimming.

Câu 9: In the tourism '7Ps' marketing mix, what does 'Physical Evidence' specifically refer to for a hotel?

A. The staff's uniforms and the cleanliness of the lobby.
B. The distance from the hotel to the airport.
C. The financial statements of the hotel group.
D. The number of rooms available for booking.

💡 Lời giải chi tiết:

Physical evidence in service marketing includes the environment in which the service is delivered and any tangible components that facilitate service performance. Kết luận Lý giải The staff's uniforms and the cleanliness of the lobby.

Câu 10: What is the primary role of a Destination Marketing Organization (DMO)?

A. To own and operate all hotels within a city.
B. To promote a specific location to potential travelers and manage its brand image.
C. To provide direct transport services like airlines or trains.
D. To regulate the prices of all local tour operators.

💡 Lời giải chi tiết:

A DMO is responsible for the overall marketing and strategic coordination of a destination to attract visitors and support the local tourism economy. Kết luận Lý giải To promote a specific location to potential travelers and manage its brand image.

Câu 11: Which of the following is an example of 'User-Generated Content' (UGC) in tourism marketing?

A. professional brochure printed by a travel agency.
B. traveler's review and photos posted on TripAdvisor.
C. television commercial paid for by a national tourism board.
D. press release sent to journalists by a luxury hotel.

💡 Lời giải chi tiết:

User-generated content refers to any form of content, such as images or reviews, that is created by consumers and made publicly available on digital platforms. Kết luận Lý giải A traveler's review and photos posted on TripAdvisor.

Câu 12: What does the concept of 'Tourism Carrying Capacity' measure?

A. The maximum number of people that can visit a site without causing unacceptable damage.
B. The total weight of luggage an aircraft can safely carry.
C. The maximum revenue a destination can generate in one year.
D. The number of employees required to run a five-star resort.

💡 Lời giải chi tiết:

According to the World Tourism Organization, carrying capacity is the level of human activity an area can accommodate without deteriorating the environment or the quality of the visitor experience. Kết luận Lý giải The maximum number of people that can visit a site without causing unacceptable damage.

Câu 13: Which digital marketing strategy focuses on improving a travel website's visibility in unpaid search engine results?

A. Pay-Per-Click (PPC)
B. Search Engine Optimization (SEO)
C. Display Advertising
D. Affiliate Marketing

💡 Lời giải chi tiết:

SEO is the process of optimizing a website to rank higher in organic search results, which is a critical source of free traffic for tourism businesses. Kết luận Lý giải Search Engine Optimization (SEO).

Câu 14: What is the main characteristic of 'Niche Marketing' in the travel industry?

A. Targeting the widest possible audience with a single product.
B. Focusing on a small, well-defined segment with specific needs.
C. Lowering prices to attract low-budget travelers.
D. Selling products only through traditional brick-and-mortar agencies.

💡 Lời giải chi tiết:

Niche marketing involves tailoring products and promotional messages to a specific sub-group of the market, such as bird-watchers or culinary tourists. Kết luận Lý giải Focusing on a small, well-defined segment with specific needs.

Câu 15: In tourism, the 'Perishability' of a product means that:

A. Food items in a hotel restaurant expire quickly.
B. Unsold hotel rooms or airplane seats cannot be saved for sale the next day.
C. Physical brochures become outdated after one season.
D. The destination's infrastructure will eventually decay over time.

💡 Lời giải chi tiết:

Perishability is a core service characteristic implying that if a service capacity (like a room night) is not used, the potential revenue is lost forever. Kết luận Lý giải Unsold hotel rooms or airplane seats cannot be saved for sale the next day.

Câu 16: What does 'MICE' stand for in the context of professional tourism marketing?

A. Markets, Information, Customers, Experiences
B. Meetings, Incentives, Conferences, Exhibitions
C. Management, Innovation, Culture, Environment
D. Media, Internet, Communication, E-commerce

💡 Lời giải chi tiết:

MICE is a recognized acronym in the tourism industry representing the business travel segment involving organized professional events. Kết luận Lý giải Meetings, Incentives, Conferences, Exhibitions.

Câu 17: Which factor is considered a 'Push Factor' in the context of tourist motivation?

A. The beautiful beaches of a tropical island.
B. The desire to escape a stressful urban lifestyle.
C. The low cost of living in a foreign country.
D. The presence of historical landmarks in a city.

💡 Lời giải chi tiết:

According to Dann's (1977) motivation theory, push factors are internal psychological needs that drive a person to travel away from their home environment. Kết luận Lý giải The desire to escape a stressful urban lifestyle.

Câu 18: What is 'Dark Tourism' specifically concerned with?

A. Nightlife and clubbing experiences in major cities.
B. Travel to sites associated with death, tragedy, or the macabre.
C. Exploration of underground caves and tunnels.
D. Eco-friendly travel that minimizes light pollution.

💡 Lời giải chi tiết:

Dark tourism (also known as thanatourism) involves visiting places linked to historical suffering or tragic events, such as memorial sites or battlefields. Kết luận Lý giải Travel to sites associated with death, tragedy, or the macabre.

Câu 19: 'Global Distribution System' (GDS) in the tourism industry is used primarily for:

A. Designing marketing posters for local festivals.
B. Enabling automated transactions between travel service providers and travel agents.
C. Tracking the GPS location of tour buses in real-time.
D. Collecting taxes from international tourists at the border.

💡 Lời giải chi tiết:

A GDS is a network that allows travel agencies to access real-time inventory and pricing for airlines, hotels, and car rentals to make bookings. Kết luận Lý giải Enabling automated transactions between travel service providers and travel agents.

Câu 20: What is the primary goal of 'Relationship Marketing' in a hotel chain?

A. To acquire as many new first-time customers as possible.
B. To build long-term loyalty and repeat business from existing guests.
C. To create partnerships with competing hotel brands.
D. To reduce the number of staff members interacting with guests.

💡 Lời giải chi tiết:

Relationship marketing focuses on customer retention and satisfaction to foster long-term interactions rather than individual transactional sales. Kết luận Lý giải To build long-term loyalty and repeat business from existing guests.

Câu 21: Which of the following is a 'Pull Factor' for a destination?

A. Boredom with one's current job.
B. The specific cultural attractions and heritage of a country.
C. personal need for self-discovery.
D. Loneliness and the need for social interaction.

💡 Lời giải chi tiết:

Pull factors are external attributes of a destination that attract or 'pull' a traveler toward a specific choice. Kết luận Lý giải The specific cultural attractions and heritage of a country.

Câu 22: What does 'Dynamic Pricing' mean for an airline company?

A. Setting one fixed price for all seats for the entire year.
B. Adjusting prices in real-time based on demand, supply, and competitor behavior.
C. Offering a standard 50% discount to all students.
D. Basing the price solely on the distance flown.

💡 Lời giải chi tiết:

Dynamic pricing uses algorithms to fluctuate prices based on market conditions, ensuring the company maximizes revenue per seat. Kết luận Lý giải Adjusting prices in real-time based on demand, supply, and competitor behavior.

Câu 23: In the context of 'Sustainability' in marketing, what is 'Greenwashing'?

A. The process of cleaning a hotel with eco-friendly detergents.
B. Misleading consumers by making false or exaggerated claims about environmental benefits.
C. Investing all profits into reforestation projects.
D. Encouraging guests to reuse towels during their stay.

💡 Lời giải chi tiết:

Greenwashing is an unethical marketing practice where a company portrays itself as environmentally friendly while its operations do not actually reflect those standards. Kết luận Lý giải Misleading consumers by making false or exaggerated claims about environmental benefits.

Câu 24: Which of these is a 'Tangible' component of the tourism product?

A. The friendliness of the cabin crew.
B. The actual aircraft and seat provided by the airline.
C. The feeling of relaxation during a massage.
D. The knowledge shared by a tour guide.

💡 Lời giải chi tiết:

While tourism is largely an intangible service, it includes tangible elements like physical facilities, transport vehicles, and food. Kết luận Lý giải The actual aircraft and seat provided by the airline.

Câu 25: How does 'Augmented Reality' (AR) typically enhance destination marketing?

A. By physically transporting the tourist to the destination via a portal.
B. By overlaying digital information onto the user's real-world view of a landmark.
C. By replacing all human tour guides with robotic avatars.
D. By automatically translating all local signs into English.

💡 Lời giải chi tiết:

AR technology in tourism allows visitors to see historical reconstructions or navigation tips over their real-world camera view, enriching the visitor experience. Kết luận Lý giải By overlaying digital information onto the user's real-world view of a landmark.

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Kết quả của bạn:

Câu 1: In tourism marketing, what does the 'Inseparability' characteristic of a service imply?

Câu 2: Which marketing strategy involves a destination reducing its promotional efforts to decrease the number of visitors during peak periods?

Câu 3: The 'Butler Destination Life Cycle' model suggests that a destination enters the 'Stagnation' stage when:

Câu 4: What is the primary purpose of a 'Familiarization (FAM) Trip' in tourism distribution?

Câu 5: In psychographic segmentation, what does the acronym 'AIO' stand for?

Câu 6: Which type of tourism market is defined by individuals traveling specifically to visit friends or relatives?

Câu 7: What is 'Bleisure' travel in the modern tourism industry?

Câu 8: When a hotel sets a very high initial price for a new unique luxury suite to target top-tier customers, it is using:

Câu 9: In the tourism '7Ps' marketing mix, what does 'Physical Evidence' specifically refer to for a hotel?

Câu 10: What is the primary role of a Destination Marketing Organization (DMO)?

Câu 11: Which of the following is an example of 'User-Generated Content' (UGC) in tourism marketing?

Câu 12: What does the concept of 'Tourism Carrying Capacity' measure?

Câu 13: Which digital marketing strategy focuses on improving a travel website's visibility in unpaid search engine results?

Câu 14: What is the main characteristic of 'Niche Marketing' in the travel industry?

Câu 15: In tourism, the 'Perishability' of a product means that:

Câu 16: What does 'MICE' stand for in the context of professional tourism marketing?

Câu 17: Which factor is considered a 'Push Factor' in the context of tourist motivation?

Câu 18: What is 'Dark Tourism' specifically concerned with?

Câu 19: 'Global Distribution System' (GDS) in the tourism industry is used primarily for:

Câu 20: What is the primary goal of 'Relationship Marketing' in a hotel chain?

Câu 21: Which of the following is a 'Pull Factor' for a destination?

Câu 22: What does 'Dynamic Pricing' mean for an airline company?

Câu 23: In the context of 'Sustainability' in marketing, what is 'Greenwashing'?

Câu 24: Which of these is a 'Tangible' component of the tourism product?

Câu 25: How does 'Augmented Reality' (AR) typically enhance destination marketing?

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