Bộ 14 - Trắc nghiệm Marketing du lịch Tiếng Anh có đáp án
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Câu 1:Which unique characteristic of tourism services implies that they cannot be stored for future sale, making inventory management crucial?
💡 Lời giải chi tiết:
According to services marketing theory, perishability refers to the fact that service capacity cannot be stored, such as an unsold hotel room which represents lost revenue forever. Kết luận Lý giải: Perishability
Câu 2:luxury resort identifies a specific group of 'high-net-worth individuals who value privacy and wellness' to focus its marketing efforts on. This process is known as:
💡 Lời giải chi tiết:
Market targeting is the stage in the STP process where a business evaluates and selects one or more specific segments to enter. Kết luận Lý giải: Market Targeting
Câu 3:Which system is the primary technological infrastructure used by travel agents to access real-time inventory for airlines, hotels, and car rentals?
💡 Lời giải chi tiết:
A Global Distribution System (GDS) is a worldwide computerized network that enables automated transactions between travel service providers and travel agencies. Kết luận Lý giải: Global Distribution System (GDS)
Câu 4:In the Ansoff Matrix, if a travel agency decides to sell its existing 'European Heritage Tours' to a completely new market in Southeast Asia, which strategy is it using?
💡 Lời giải chi tiết:
Market development involves selling existing products or services to a new geographical area or new customer segments. Kết luận Lý giải: Market Development
Câu 5:In the context of the 7Ps of Services Marketing, 'Physical Evidence' for a theme park would most likely include:
💡 Lời giải chi tiết:
Physical evidence includes the tangible environment and cues that help customers evaluate the service before and during consumption. Kết luận Lý giải: The cleanliness of the park and the design of the entrance
Câu 6:According to the 'Push-Pull' model of travel motivation, which of the following is considered a 'Pull' factor?
💡 Lời giải chi tiết:
Pull factors are external attractions or attributes of a destination that draw travelers toward it, such as historical sites or beaches. Kết luận Lý giải: The attraction of a famous cultural landmark
Câu 7:What is the primary objective of 'Yield Management' (also known as Revenue Management) in the hotel industry?
💡 Lời giải chi tiết:
Yield management uses demand-based pricing to sell the right product to the right customer at the right time for the right price. Kết luận Lý giải: To maximize total revenue by adjusting prices based on demand
Câu 8:Which term describes a marketing strategy where a destination promotes itself as 'eco-friendly' while actually causing environmental damage?
💡 Lời giải chi tiết:
Greenwashing is the practice of making deceptive or unsubstantiated claims about the environmental benefits of a product, service, or policy. Kết luận Lý giải: Greenwashing
Câu 9:Why is 'Internal Marketing' considered vital for the success of a tourism organization?
💡 Lời giải chi tiết:
Internal marketing views employees as internal customers and aims to align them with the organization's goals to ensure high-quality external service delivery. Kết luận Lý giải: It ensures employees are motivated and trained to deliver excellent service
Câu 10:In tourism marketing, 'User-Generated Content' (UGC) like TripAdvisor reviews is highly effective because:
💡 Lời giải chi tiết:
Travelers tend to trust the unbiased experiences and opinions of other consumers more than traditional corporate advertisements. Kết luận Lý giải: It is perceived as more authentic and trustworthy by potential travelers
Câu 11:'metasearch engine' in the travel industry, such as Trivago or Skyscanner, primarily provides value to consumers by:
💡 Lời giải chi tiết:
Metasearch engines scan multiple websites to find the best available prices, allowing users to compare options in one interface. Kết luận Lý giải: Aggregating and comparing prices from various OTAs and suppliers
Câu 12:At which stage of the Tourism Area Life Cycle (TALC) does a destination reach its carrying capacity and start facing environmental and social issues?
💡 Lời giải chi tiết:
According to Butler's model, the stagnation stage is reached when peak visitor numbers are achieved and the destination starts to lose its appeal. Kết luận Lý giải: Stagnation
Câu 13:What does the term 'Disintermediation' refer to in the modern tourism distribution channel?
💡 Lời giải chi tiết:
Disintermediation occurs when technology allows consumers to connect directly with producers, reducing the role of traditional middlemen like travel agents. Kết luận Lý giải: Travelers booking directly with service providers, bypassing intermediaries
Câu 14:In a PESTEL analysis for a cruise line, the implementation of stricter international carbon emission regulations would be categorized as:
💡 Lời giải chi tiết:
Regulations regarding carbon emissions involve both environmental protection standards and legal compliance requirements. Kết luận Lý giải: Environmental and Legal factors
Câu 15:Setting a high initial price for a unique, first-of-its-kind underwater hotel room to target early adopters is an example of:
💡 Lời giải chi tiết:
Price skimming involves setting a high price for a new, innovative product to 'skim' maximum revenue from segments willing to pay the premium. Kết luận Lý giải: Price Skimming
Câu 16:Which of the following best describes 'Destination Image' in tourism marketing?
💡 Lời giải chi tiết:
Destination image is a mental construct based on a person's subjective perception and information gathered about a specific location. Kết luận Lý giải: The set of beliefs, ideas, and impressions a person holds of a place
Câu 17:In the 'Three Levels of a Product' model, the 'Augmented Product' for a tour operator would include:
💡 Lời giải chi tiết:
The augmented product consists of the non-physical parts of the product, such as warranties, customer service, and extra support. Kết luận Lý giải: Additional services like travel insurance and 24/7 emergency support
Câu 18:What is the primary purpose of using 'Demarketing' in a destination like Venice or Maya Bay?
💡 Lời giải chi tiết:
Demarketing is a strategy used to discourage demand for a product or destination, often to address over-tourism or resource depletion. Kết luận Lý giải: To reduce the number of visitors to protect fragile ecosystems or infrastructure
Câu 19:The 'Experience Economy' theory by Pine and Gilmore suggests that tourism businesses should shift their focus from selling services to:
💡 Lời giải chi tiết:
The Experience Economy emphasizes that businesses should create unique, memorable experiences that engage the customer in a personal way. Kết luận Lý giải: Staging memorable and personal events for customers
Câu 20:hotel offers a 'Weekend Getaway Package' that includes a room, breakfast, and spa treatment for one fixed price. This is an example of:
💡 Lời giải chi tiết:
Product bundling involves combining several products or services together and selling them as a single package at a set price. Kết luận Lý giải: Product Bundling
Câu 21:In tourism marketing, 'Psychographic Segmentation' divides travelers based on their:
💡 Lời giải chi tiết:
Psychographic segmentation focuses on the internal motivations and traits that influence a consumer's buying behavior. Kết luận Lý giải: Lifestyles, values, and personality characteristics
Câu 22:Which of the following is a primary role of a 'Destination Management Organization' (DMO)?
💡 Lời giải chi tiết:
A DMO is responsible for the overall branding, promotion, and management of a tourism destination to ensure its long-term competitiveness. Kết luận Lý giải: Coordinating and leading the marketing and strategy for a specific destination
Câu 23:Why is 'Intangibility' a challenge for tourism marketers?
💡 Lời giải chi tiết:
Since services cannot be touched or seen before purchase, marketers must use tangible cues and reviews to build trust and reduce perceived risk. Kết luận Lý giải: Because travelers cannot see or experience the product before they buy it
Câu 24:travel brand uses 'Perceptual Mapping' to:
💡 Lời giải chi tiết:
Perceptual mapping is a technique used by marketers to visually display the position of a product or brand in the mind of the consumer. Kết luận Lý giải: Visualize how its brand is perceived relative to competitors based on key attributes
Câu 25:Which pricing strategy involves setting prices ending in '.99' or '.95' to make the cost seem lower to the consumer?
💡 Lời giải chi tiết:
Psychological pricing, specifically charm pricing, uses price points that have a psychological impact on the consumer's perception of value. Kết luận Lý giải: Psychological Pricing